Support and advice

This page contains links and information on where to get support for you and your family

Where to get support - for parents and carers

Thank you for your help with this study. The interview may have raised issues that you would like further advice about or help with. The information below provides some useful telephone numbers and services.

If you would like to find out more information about Five to Twelve you can visit the 'Taking Part' page. If you have any further questions about the research study please email

If you have concerns about your own or your child’s health and wellbeing, we recommend that you talk to your GP. You can also find general health advice on the NHS website


Childline Free and confidential support for anyone under 19 in the UK about any issue you’re going through.


Helpline: 0800 1111


Citizen’s Advice Bureau (CAB) – Your local CAB can offer independent confidential advice online about a range of issues including housing, debt and consumer issues. You can find out more, including where your nearest CAB is, on To speak to someone, call CAB’s national phone service on 0800 144 8848.


Family Lives – A confidential and free helpline for emotional support, information, advice and guidance on any aspect of parenting and family life Website:

Helpline: 0808 800 222



Men’s Advice Line – Provides advice and support for all men experiencing domestic violence.


Helpline: 0808 801 0327


(open Mon–Fri, 9am–8pm).


Mind – Provides advice on a range of mental health problems, including the types of mental health problem; where to get help; medication and alternative treatments; and advocacy.

Website: Visit

Helpline: 0300 123 3393 (open weekdays from 9am to 6pm)


National Domestic Abuse Helpline Support for victims of domestic abuse and violence.


Helpline: 0808 2000 247


Relate   Provides relationship support and counselling.



Shelter – Free housing advice.


Emergency helpline: 0808 800 4444


Stepchange – Provides free expert debt advice.


Helpline: 0800 138 1111


Working Families   Advice for working parents and carers.


Helpline: 0300 012 0312


Samaritans (available 24/7) Whatever you’re going through, you can contact the Samaritans day or night for support. This is a listening service. Call on 116 123 or email



Young Minds – Provides services to parents and carers who are concerned about their child’s mental health, up to the age of 25. You can call the Parent Helpline on 0808 802 5544 on weekdays from 9:30am to 4pm, or use their WebChat serviceVisit their website